Benefits:

Dental insurance

Health insurance

Signing bonus

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely manner.

Provide product information and assist customers with order processing.

Resolve customer complaints and issues with empathy and efficiency.

Maintain accurate records of customer interactions and transactions.

Collaborate with team members to improve customer service processes.

Identify and escalate priority issues to appropriate departments.

Conduct follow-ups to ensure customer satisfaction and retention.

Stay updated on product knowledge and company policies.

Requirements:

High school diploma or equivalent; associate's degree preferred.

1-2 years of experience in customer service or related field.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficient in Microsoft Office Suite and customer management software.

Ability to work in a fast-paced environment and handle multiple tasks.

Positive attitude and a passion for helping others.

Availability to work flexible hours, including evenings and weekends.

This is a remote position.