Customer Service Representative

Auto Collision Group, Inc.

Customer Service Representative

Mission Viejo, CA
Full Time
Paid
  • Responsibilities

    Benefits:

    Employee discounts

    Health insurance

    Paid time off

    401(k) matching

    Bonus based on performance

    Job description:

    · Generate new business opportunities through prospecting within independent customers and dealer market.

    · Check in vehicles and tag vehicles.

    · Manage a preferred network of Dealerships.

    · Follow up on new leads and referrals resulting from field activity in both customers and Dealerships.

    · Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.

    · Identify sales prospects and contact these and other accounts assigned to you.

    · Provide high quality customer service

    · Provide information to facilitate problem resolutions

    · Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.

    · Prepare action plans and schedules to visit representatives from accounts assigned to you.

    · Act as a BDC Representative between dealerships and all of Auto Collision Group, Inc. internal departments.

    · Collect purchase orders for all warranty and internal work completed for dealerships.

    · Requires entry to intermediate level experience in discipline

    · Conducts routine tasks as directed

    · Closely supervised with little latitude for independent judgment

    Job Type: Full-time

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Life insurance

    Paid time off

    Vision insurance

    Ability to Commute:

    Mission Viejo, CA 92692 (Required)

    Work Location: In person