Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Glass Plus Inc. Customer Service Representative

About Us

Glass Plus Inc. is a leading provider of automotive glass replacement, specializing in commercial vehicles. We are committed to delivering exceptional customer service and in most cases same day service.

We are seeking a motivated and qualified individual to become a member of our customer service team. The ideal candidate will have a strong customer service background answering inbound phone calls in a professional manner, scheduling customer work orders, responding to e-mails, and interacting with customers. This individual will need to be organized, willing to learn how to use new software, and have experience using Microsoft Word, Excel, and Outlook. In addition, having experience with QuickBooks Desktop Pro is required and the capability to learn how to use GlasPacLX is a must. More details listed below:

Responsibilities

Having knowledge or willingness to learn all facets of automotive glass business with an emphasis on commercial vehicles. These vehicles include semi-trucks, work vans, passenger trucks, construction equipment and other vehicles used in the day-to-day operations of a business that needs glass replacement.

Answering in-bound customer phone calls, providing quotes and creating work orders with GlasPacLX software.

Using QuickBooks to manage accounts receivable for specified customers.

Resolving customer service concerns quickly and with professionalism.

Efficiently completing administrative tasks such as billing customers and communicating with the field-based team of glass technicians.

Ordering glass from key distributors for parts not carried in our warehouse inventory.

Maintaining a focus of exceeding customer expectations with follow-up activities, such as providing timely invoicing, collection of payments, e-mails, returning phone calls, and all other assigned duties or projects.

Adhere to all company policies and procedures.

Qualifications

A college education is preferred but, willing to consider a high school graduate with a significant amount of customer service experience.

Organized, willing to learn how to use new software, and have experience using Microsoft Word, Excel, and Outlook. Experience with QuickBooks Desktop Pro is required. Ability to learn GlasPacLX software quickly will provide for career advancement opportunities.

Experience: 1-3 years telephone operations or business administration experience required.

Ability to provide superior customer service in a fast-paced operation.

Present a professional appearance and consistently arrive to work on time.

Pass a background check and drug test.

Ability to positively interact with a team, learn quickly, and maintain excellent customer service.

Benefits

Above average industry pay based on experience with a starting range between $20 - $25 per hour.

Industry-leading healthcare coverage: Employee health care coverage provided by HIPnation and Sedera is fully paid by the company after 3-months of employment with only a $1,000 deductible per medical situation through the Sedera coverage. All wellness exams and primary care visits are included at 100% paid through concierge healthcare program offered by HIPnation. Testing and blood work at additional charges but are very cost effective. This is industry leading healthcare coverage with zero employee paycheck contribution, and the reason why Glass Plus attracts and retains the best employees.

Generous retirement benefits: Company provides 3% of weekly pay in a 401K employer contribution after 3 months of employment. Yearly potential profit share pay based on company performance and employee performance.

Paid time off: Accrued vacation and holiday pay.

Life insurance: $30K in coverage and premiums paid by company after 3-months of employment.

Additional Benefit Options: Employees can purchase Dental, Vision, AD &D, Short-Term Disability, and additional life insurance at competitive rates after 3 months of employment. The company will provide $25 per month that can be used towards any of these additional insurance benefits.

If you have the qualifications and are ready to join the Glass Plus Team, we encourage you to apply for this position.

Equal Opportunity Employer