Benefits:

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

About Us

At Bruno’s Iron & Metal, our purpose is clear: We create opportunities and improve the lives of those around us.

We live by three core values every day:

Strive to do better – by solving problems, learning and growing, being proactive, and taking ownership & accountability.

We lift each other up – by being willing to help (and ask for help), teaching and educating customers, working as a team, and maintaining a positive attitude.

Have fun – Bring positive energy and share laughs to build strong bonds and a supportive team environment.

About the Role

We are seeking a dependable and friendly Customer Service Representative (CSR) to join our team. This role is critical in supporting our front-office operations, ensuring smooth customer interactions and accurate processing of transactions.

Responsibilities

Answer and direct phone calls professionally

Assist customers with inquiries, scale tickets, and payments

Handle cash transactions and maintain accuracy when processing payments

Ensure a positive customer experience by delivering friendly, helpful, and efficient service

Support the front office during busy periods or team absences

Maintain organized and accurate customer records and documentation

Qualifications

Previous experience in customer service preferred

Strong attention to detail and organizational skills

Proficiency with Google Workspace (Docs, Sheets, Gmail) or similar productivity tools

Ability to prioritize and manage tasks effectively

Excellent communication skills, both written and verbal

Cash handling experience is a plus

Team-oriented mindset and positive attitude

Additional Benefit Info for External Applicants

Pay Range: $18.00 – $21.00 per hour (depending on experience)

Health and dental coverage (100% for employees, 50% for dependents)

PTO and paid holidays

SIMPLE IRA with 3% employer match