Benefits/Perks

Paid Time Off

Professional Development

Job Stability in a growing industry

Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

Answer customer questions via phone, email, and in-person

Assist clients with updating policies, payments, and other services

Maintain detailed records of client interactions

Review audits and/or policies

Collaborate with colleagues to provide comprehensive customer service

Qualifications

Knowledge of insurance products

High school diploma/GED required

Excellent customer service skills

Bilingual (English and Spanish)

Highly organized with strong time management skills

Familiarity with Microsoft Office and other software applications