Summary

We are searching for a Customer Service Representative to support dispatch operations. This position is onsite and pays $20 to $22 per hour. The role involves overseeing daily route planning and dispatch management for delivery teams, ensuring timely communication, and maintaining high standards of customer service in a fast-paced, light industrial environment.

Responsibilities

• Urgently resolve issues that delay truck teams without compromising other client expectations.
• Track and monitor truck progress using automated tools.
• Plan and execute truck routes using routing software.
• Provide timely updates via email, ERP systems, telephone, and text.
• Communicate consistently with delivery managers, operations, sales, and customers.
• Manage and track daily flow of trucks and ensure delivery windows are met.
• Complete delivery/pickup pre-calls for next-day customers.
• Proactively communicate additional client needs to relevant departments.
• Effectively manage calendar capacities of operations teams.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• 3-5 years of experience in customer service.
• Experience in high volume call centers preferred.
• Proficiency in Microsoft Office and Outlook.
• Typing speed of at least 40 words per minute.
• Ability to multitask effectively.
• Fluent in English; bilingual experience is a plus.
• Strong organizational and planning skills.
• Excellent oral communication and teamwork abilities.
• Technically savvy with software and email systems.