ETI Solid State Lighting - Customer Service Representative

ETI Solid State Lighting is seeking a dedicated, customer-focused Customer Service Representative to join our team in Flowery Branch, GA. In this full-time role, you’ll be the key point of contact for customers, handling everything from order processing to issue resolution with a positive attitude and keen attention to detail.

At ETI Solid State Lighting, we value your contributions and believe in fostering a collaborative and supportive team environment. We offer a comprehensive benefits package—including medical, dental, vision, life insurance, paid time off, and retirement plans—so you’re supported both at work and in your personal life. As part of a growing company in a stable industry, you'll have the opportunity to thrive professionally while enjoying a positive and dynamic work culture.

Responsibilities:

• Process customer orders through our computer systems.

• Respond to customer inquiries via phone and email, providing accurate information about our products and services.

• Troubleshoot product-related issues, assist with credit issues, and handle refunds and exchanges.

• Maintain and update customer records after each interaction.

• Address customer questions regarding warranties and terms of sale.
  

Qualifications:

• 1-2 years of experience in customer service or call center roles (related experience like retail or hospitality is also considered).

• Strong communication skills, both written and verbal.

• A customer-first attitude with a problem-solving mindset.

• Familiarity with CRM software or customer management tools is a plus, but we’re willing to train the right candidate!

If you’re ready to step into a role where you can make a meaningful impact on customer experiences, we’d love to hear from you. Apply today to become a part of our team!

ETI Solid State Lighting is an equal opportunity employer.

Note: This position is 100% on-site.