Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job Summary

The Customer Service Representative provides an exceptional customer service

experience for both current and potential customers. As an agency professional, you

will help generate solutions, work across multiple systems, and provide cross-sell

service of different products in an effort to help facilitate growth. Your attention to

detail, customer service skills, and desire to help people make you an ideal fit.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Schedules appointments with existing or prospective customers for agency employees

Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer

Assists agency owner in achieving agency customer loyalty and satisfaction goals

Qualifications

Demonstrated customer service experience

Excellent communication skills to assist customers and coordinate with other agency team members

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills.

Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Proactive in problem-solving and detail oriented.

Benefits may include:

Comprehensive on-the-job training

Get paid to learn!

Base plus commission plan

Uncapped commission

Additional bonus promotions offered

Leads may be provided

Positive work environment

Advancement opportunities

Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.

Good Work. Good Life. Good Hands® The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.