Benefits:

Dental insurance

Health insurance

Vision insurance

Snack Innovations is a fast-growing consumer packaged goods company with a passion for better-for-you snacking and the parent brand behind Drizzilicious, Natural Endurance, Smart Fries, and Sunday Snacks. Operating as both a private label manufacturer and direct-to-consumer snack brand innovator, we’re rapidly expanding and looking for driven, entrepreneurial people to grow with us.

We are looking for builders and doers who thrive in agile, entrepreneurial environments and are comfortable creating structure where it does not yet exist. The ideal candidate has seen best-in-class operations and knows how to adapt that experience in a fast-moving setting.

Position Overview

We are seeking a Customer Service Representative with experience using Gorgias or similar helpdesk platforms. This role focuses on responding to customer inquiries, resolving issues quickly, and maintaining a high level of customer satisfaction across many different mediums (phone calls, chat, social media, emails).

Key Responsibilities

Manage daily customer support tickets using Gorgias

Respond to inquiries via email, chat, and social channels

Handle order issues (shipping delays, lost packages, refunds, replacements) based on approved methods.

Work within Shopify to review and manage orders

Maintain basic macros and workflows in Gorgias

Ensure timely responses and accurate resolutions

Respond to customer inquiries and resolve complaints related to orders, deliveries, and products

Print, review, and process incoming online and wholesale orders

Coordinate order details with production and shipping teams

Preferred Qualifications

Experience using Gorgias, Zendesk, or similar helpdesk software

Experience with Shopify or ecommerce platforms

Strong communication skills both via phone and written

Detail-oriented and organized

Ability to handle multiple tickets efficiently

Customer-first mindset!!

Previous customer service or administrative experience preferred (food industry/ecomm experience is a plus)

Basic computer proficiency (email, spreadsheets, order systems)

Ability to multitask and stay organized in a fast-paced environment

Professional demeanor and attention to detail

Experience in food manufacturing, distribution, or wholesale environments

Familiarity with order processing or inventory systems