LOOKING FOR ARIZONA RESIDENTS ONLY

AZDOR # 8069 - Taxpayer Services - Customer Service Representative - CSR 3

Interviews will be in person.

This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday -Thursday) office locations.

The work schedule will be dependent on the assigned office locations' business hours.

Job Description:

The contractor Customer Service Representative 3 position at the Arizona Department of Revenue is a customer-facing role focused on licensing.

Responsibilities:

This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer’s personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned billing.

Assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures.

Required Skills

2+ years of customer service experience

1+ year of working in a high production environment

Proficiency in Google Suite.

Experience with cash handling

Excel Experience

Basic Math

Preferred Skills

Bilingual - Spanish