Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company: Battles Auto Center Location: Falmouth, MA Position Type: Full-Time Reason for Opening: New position created due to growth

Battles Auto Center is growing and adding a Customer Service Representative (CSR) to support our front office. This role focuses on managing phones, scheduling, and facilitating communication between customers and our service team.

Responsibilities

Answer and direct incoming phone calls professionally

Assist with online, phone, and in-person appointment scheduling

Support the service team with customer updates and follow-ups

Greet customers and assist with check-in/check-out

Light inventory assistance (receiving, basic parts tracking)

Shuttle customers or move vehicles as needed (valid driver’s license required)

Help maintain a neat front office and customer area

What We’re Looking For

Strong phone and communication skills

Detail-oriented and reliable

Comfortable using computers and scheduling software

Positive, team-oriented attitude

Automotive experience helpful but not required — we will train the right person

Benefits

Healthcare and dental options

Paid time off and paid holidays

401k available

Large shop space with multiple lifts per technician

Recently upgraded equipment: new lift, updated alignment rack, tire mounting and balancing equipment

Opportunity to grow into other roles

Compensation

Competitive hourly pay based on experience and professionalism