Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Ace Handyman Services Traverse City is seeking a highly organized, customer‑focused Customer Service Representative (CSR)/Scheduler to be the central communication hub between our clients, craftsmen, and office operations.

This position is mission‑critical to the success of our daily operations. The CSR/Scheduler ensures that every client interaction is professional, informative, and clearly communicated, and that every job is scheduled accurately and efficiently so our craftsmen can arrive prepared and ready to deliver outstanding service.

Mission

To communicate all information necessary to complete each and every job in a timely, professional manner—supporting both our clients and craftsmen to ensure exceptional service delivery.

Key Responsibilities

Customer Communication & Scheduling

Serve as the primary point of contact for all incoming calls.

Clearly explain Ace Handyman Services’ offerings, pricing structure (time + materials), and availability to new and existing clients.

Guide new clients through our process and set clear expectations for how we work.

Carefully schedule jobs using ServiceTitan, assigning:

Correct craftsman for the job

Accurate job descriptions

Exact dates and arrival times

Ensure detailed and thorough notes are entered into ServiceTitan so craftsmen understand job scope well in advance of night‑before calls.

Craftsman & Field Support

Dispatch job information to craftsmen via our ServiceTitan app.

Provide real‑time office support to craftsmen in the field as needed.

Handle re‑scheduling requests from both customers and field staff promptly and professionally.

Check in paperwork from the field and ensure completeness and accuracy.

Operations & Office Support

Continuously monitor voicemail, ServiceTitan, and email to capture missed inquiries during busy call periods.

Return all phone calls and texts within the same business day.

Proactively solve operational issues as they arise.

Maintain a digital Rolodex of referral partners, providing quick access to trusted resources for a variety of client and operational needs.

Track and suggest improvements to make the position and systems more efficient.

Administrative Duties

Manage all office‑to‑client communication, including:

Phone calls

Text messages

Letters

Follow‑ups and thank‑you notes

Assist with office organization, including:

Filing

Billing

Accounts Receivable (A/R)

Accounts Payable (A/P)

Independently manage phone system issues and resolve them promptly.

Check and respond to email daily.

Qualifications & Skills

Exceptional phone and interpersonal communication skills

Strong attention to detail and organizational abilities

Ability to multitask and remain calm in a fast‑paced environment

Customer‑service mindset with problem‑solving skills

Comfortable using scheduling and CRM software (ServiceTitan experience strongly preferred)

Basic administrative and office experience

Ability to work independently and take ownership of responsibilities

Professional, trustworthy, and dependable

Schedule Full‑time, in‑office position

8:00am - 4:30pm with consistency and reliability expected

Here is just some of what we have to offer:

Competitive hourly pay

Health insurance stipend

Phone stipend

401K with match

Paid Time Off

Advancement and growth opportunities

Regular pay reviews

Plus more!

Build fun and rewarding career with an industry leader!

Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.