Benefits:

Company parties

Competitive salary

Flexible schedule

Free food & snacks

Opportunity for advancement

Paid time off

Wellness resources

⚡ Customer Service Representative (Call Center)

📍 Plugz Electric – Family-Owned | Fast-Growing | High-Energy Team

🚀 About Plugz Electric

At Plugz Electric, we’re a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. We’re growing fast and building a team that thrives in a high-performance, fast-paced environment.

💼 The Role

We’re hiring a Customer Service Representative (CSR) to join our call center team. This is a high-volume, fast-paced role where you’ll handle both inbound customer calls and outbound speed-to-lead follow-ups.

👉 When a new lead comes in, speed matters—you’ll be expected to respond within minutes. 👉 This is a role for someone who can move quickly, stay organized, and confidently engage customers.

🔧 What You’ll Do

Answer inbound customer calls and respond to inquiries

Make outbound calls to new leads quickly (speed-to-lead follow-up)

Schedule service appointments efficiently and accurately

Handle multiple conversations and tasks at once

Maintain accurate data entry and job details

Communicate clearly with customers and internal teams

Deliver a high-quality, professional customer experience

✅ What We’re Looking For

Dependable and reliable – you show up and perform consistently

Thrives in a fast-paced, ever-changing environment

Confident on the phone (both inbound and outbound calls)

Strong communication skills (must speak English proficiently)

Ability to multitask and stay organized under pressure

Positive attitude and team-first mindset

Electrical or home services experience is a plus (not required)

📍 Requirements

Must be located within 60 minutes of our office

Open to a hybrid schedule (in-office + remote)

Available for evenings and/or weekends as needed

💰 Compensation & Performance Bonus

$16–$22 per hour (based on experience)

Performance-based bonus structure tied to results

🎯 Bonus Opportunities:

Bonus for appointments booked from inbound + outbound calls

Bonus for speed-to-lead response time (quick follow-up wins)

Bonus for show rate / quality bookings

👉 Top performers can significantly increase their earnings based on performance.

🍿 Perks

Office snacks provided

Supportive, family-oriented team culture

Fast-growing company with real advancement opportunities

🔥 Why This Role is Different

This isn’t just answering phones—this is a high-impact, performance-driven role where:

Your speed and communication directly drive revenue

You are rewarded for results—not just showing up

You have a clear path to grow within the company

⚡ If you’re someone who:

Moves fast

Communicates confidently

Thrives under pressure

Wants to be rewarded for performance

👉 We want to hear from you.