Connect Staffing seeks a reliable and customer-focused Customer Service Representative to support a growing Prescription Benefits Management (PBM) organization. This is a fully remote (must be located in Georgia), long-term contract opportunity ideal for someone who thrives in a fast-paced, high-volume call center environment and is comfortable assisting members with healthcare and pharmacy-related inquiries.
Schedule
This role follows a rotating schedule:
- Week 1 (Weekend Rotation):
- Saturday & Sunday: 9:00 AM – 5:00 PM
- Plus 3 weekdays (typically Monday–Wednesday): 10:30 AM – 8:00 PM
- Week 2:
- Monday–Friday: 10:30 AM – 8:00 PM
Candidates must be flexible and able to consistently work alternating weekends.
Key Responsibilities
- Handle a high volume of inbound calls in a structured call center environment (ACD system, headset required)
- Assist members with prescription benefits, coverage questions, claims status, and general account inquiries
- Provide clear, accurate, and empathetic support while navigating multiple systems
- Document all interactions thoroughly and maintain compliance with company and regulatory standards
- Escalate complex issues appropriately while maintaining a high level of customer satisfaction
Qualifications
- 1+ year of experience in a call center or high-volume customer service environment
- Comfortable working in an ACD-driven environment and managing back-to-back calls
- Strong communication skills with the ability to explain complex information clearly
- Detail-oriented with solid data entry and documentation skills
- Ability to work independently in a remote setting with minimal supervision
- Preferred: Experience in healthcare, pharmacy, or prescription benefits (PBM)
Technical Requirements
- Quiet, dedicated home workspace
- Reliable high-speed internet connection
- Ability to use a headset and navigate multiple systems simultaneously
Why This Role
- Stable, long-term contract with a consistent schedule
- Fully remote environment
- Opportunity to build experience in the healthcare and pharmacy benefits space
Please note: This is a long-term contract opportunity with minimal benefits (no health insurance, paid holidays, PTO, etc.). After 1 year, the contractor is eligible for 401k and profit sharing.