Benefits:

Paid time off

Vision insurance

Dental insurance

Health insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Respond to calls and emails in a timely, polite, and professional manner

Maintain accurate records/notes of customer interactions

Input sales orders accurately

Refer to premade scripts for a variety of customer service topics

Resolve product or service issues with professionalism

Provide feedback to enhance process

Support team with various tasks and duties

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively

Positive attitude