Benefits:

Paid time off

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Enter invoices into POS system

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively