Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Paid time off

Vision insurance

Health insurance

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

401K

Medical

Dental

Employee Discounts

Job Summary

We are seeking a Customer Service Representative/Dispatch Representative to join our team. In this role, you will communicate with customers to identify their needs, to schedule appointments via phone or email request from our website. Customer service rep must display, patience and empathy to ensure the customer has a great customer service experience with our company. You will work directly with the Plumbing & HVAC team members dispatching appointments throughout the day. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Must have own transportation. This is a non-smoking office.

Responsibilities

Receive a medium volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, schedule appointments

Use best practices in customer service techniques to develop rapport and build relationships with customers

HVAC Knowledge a Plus

Plumbing Knowledge a Plus

Attend trainings to maintain up-to-date skills and knowledge

Familiar Field Edge Dispatch software a Plus

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Dependable

NON Smoker