*THIS POSITION IS IN OFFICE AND PARTIALLY REMOTE. PLEASE BE LOCAL TO THE AREA IF YOU ARE APPLYING.

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

*PLEASE DO NOT APPLY IF YOU ARE NOT LOCAL TO THE AREA. NO REMOTE EMPLOYEE WILL BE CONSIDERED AT THIS TIME.

At 1-800 Plumber, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.

Responsibilities

Use ServiceTitan software to manage schedules and dispatch technicians.

Communicate effectively with customers, technicians, and management.

Handle customer calls for scheduling, rescheduling, and job coordination.

Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.

Follow up on unsold estimates and completed work, soliciting reviews for technician performance.

Monitor lead quality. Request lead credits when necessary.

Ensure rapid response to leads within 5 minutes.

Work hours: 8:00 am to 4:03 pm (occasionally until 5:00 pm), Monday to Friday, with REMOTE WEEKENDS as needed.

Initially in-office.

Requirements

Preferred experience with ServiceTitan software.

Excellent phone and communication skills.

Strong multi-tasking abilities.

Experience in scheduling and dispatching for a home service company is preferred.

Self-starter, motivated, and a doer.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.