Benefits:

5 Paid Holidays

PTO

Employee discounts

Paid time off

Free uniforms

Opportunity for advancement

Customer Service Representative / Dispatcher

George’s Plumbing & Construction — Key West, FL Pay: $20–$25/hour based on experience Schedule: Monday–Friday, 7:45 AM–5:00 PM Position: Full-Time

About the Position

George’s Plumbing & Construction is looking for a reliable, competent, organized, and personable Customer Service Representative / Dispatcher to join our team.

This is a fast-paced position for someone who can stay calm under pressure, think logically, communicate clearly, and take ownership. You will be an important link between our customers, office staff, and field technicians.

Responsibilities

Answer incoming customer calls professionally and courteously

Determine customer needs and direct calls to the appropriate personnel

Schedule service calls as they come in

Dispatch technicians efficiently and manage the daily schedule

Take customer payments over the phone

Communicate appointment and scheduling information to customers and technicians

Ensure every technician knows where they are scheduled to be the following morning

Ensure technicians complete their invoices after every service call

Review completed jobs and follow up when information, photos, or invoices are missing

Ensure all jobs are properly closed out by the end of each business day

Identify and resolve scheduling conflicts or operational issues

Keep the office and field team organized and informed

Maintain accurate customer and job information in company software

Qualifications

MUST be:

Reliable, punctual, and dependable

Competent and able to work independently

Highly organized and detail-oriented

Calm and logical under pressure

Charismatic, personable, and professional

A strong communicator with excellent customer service skills

Comfortable with computers and technology

Able to multitask and prioritize in a fast-paced environment

Willing to take ownership and follow tasks through to completion

Experience & Skills

Strong computer and technology skills required

Experience with Housecall Pro or Monday.com is a major plus

Experience working in a trade environment such as plumbing, HVAC, electrical, construction, roofing, or another service-based trade is a plus

Bilingual English/Spanish is a plus, but not required

We are willing to train the right person who learns quickly and is comfortable with technology

Weekend Rotation

This position requires participation in a rotating weekend on-call schedule. When it is your weekend, you will take the company phone home and answer incoming calls and schedule service calls as needed.

Compensation & Benefits

$20–$25/hour, based on experience

PTO after 6 months of employment

Increased PTO after 1 year

Annual performance bonuses

5 paid holidays

Opportunity for growth within a growing local plumbing and construction company

The Right Person

This position is not for someone who needs constant supervision. We need someone who can see what needs to be done and make it happen.

If a technician forgets to close an invoice, you'll catch it. If tomorrow's schedule needs adjusting, you'll fix it. If a customer needs help, you'll take care of them.

We are looking for someone who is reliable, capable, organized, and takes ownership.

If that sounds like you, we'd love to hear from you!