Benefits:

Opportunity for advancement

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to coordinate intake for board & train/ day school, provide access to digital resources (online pre-instruction), schedule classes, updating clients weekly, follow-up on satisfaction. This position also includes escalating every complaint or problem so owners are quickly and completely satisfied.

We are a busy small business with a lot going on. The environment is noisy, and often chaotic given the number of dogs being trained, and classes being instructed.The ideal candidate loves dogs, enjoys helping people, computer savvy and is able to remain calm under pressure.

Qualifications

High school diploma/GED

Previous experience in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively