Benefits:

Employee discounts

Health insurance

Paid time off

Overview: Ensuring the proper and timely movement of freight and information, while providing an exceptional customer service with operations. Major Duties and Responsibilities:

Customer service • Deliver best in class customer service to our customers at all times. • Interact with our customers in arranging their shipments, proactively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations. • Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.

Operations • Understand department process flow, constantly looking for areas of improved efficiency. • Track and trace shipments as required. To ensure pro-active customer communication. (e.g. booking deliveries in advance or notifying customers of delays, etc...) • Ensure timely delivery of freight to customers. • Act as a driver clerk, receiving and processing paperwork and PODs with both Easley drivers and forwarder drivers. • Ensure accurate and timely data entry into the system through all departments; Intermodal, Imports, Warehouse, and Dispatch • Help process dock receipts and conduct inventory per customer. • Before leaving each day a complete check of the workflow is complete and any exceptions are dealt with before the day end. • Process dock receipts • Responsible for all customer inventory counts