Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Home office stipend

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About Us

Fuel Cell Petrol, Inc. is a locally owned and operated fuel delivery company proudly serving the Lehigh Valley and Pocono regions. We provide residential and commercial customers with heating oil, diesel, and other petroleum products—delivered safely, reliably, and with exceptional customer care. Our team values professionalism, communication, and treating our customers like family.

Position Overview

We are seeking a dependable and customer-focused Customer Service Representative / Dispatcher to join our team. In this dual role, you will handle inbound calls, assist customers with orders, schedule deliveries, and dispatch drivers efficiently to meet daily service needs. You’ll be a key part of ensuring our customers receive fast, accurate, and friendly service every time.

Responsibilities

Answer and respond to customer inquiries via phone, email and text promptly and professionally.

Process fuel delivery orders and coordinate routes for delivery drivers.

Monitor delivery schedules, driver activity, and fuel levels where applicable.

Maintain accurate customer and delivery records.

Communicate effectively between customers, drivers, and management.

Provide friendly, solutions-oriented service to resolve customer concerns.

Assist with billing inquiries, payments, and account updates.

Support general office duties as needed.

Qualifications

Previous experience in customer service, dispatching, or logistics (preferred but not required).

Strong communication and organizational skills.

Comfortable using computers and basic software (Cargas or a similar logistics or fuel routing systems a BIG plus).

Ability to multitask in a fast-paced environment.

Professional, reliable, and team-oriented attitude.

High school diploma or equivalent required.

Benefits

Competitive hourly pay (based on experience).

Opportunity for growth within a local, family-run company.

Paid time off and holiday pay.

Supportive, friendly team environment.

Schedule

Monday – Friday (Full-time hours)

Occasional seasonal overtime during peak delivery periods

Part time summer schedule or layoff in summer. Perfect for a mom to enjoy summer with her kids!

Flexible work from home options available.