Customer Service Representative - Entry Level

GVA Inc.

Customer Service Representative - Entry Level

Richmond, VA
Full Time
Paid
  • Responsibilities

    We are currently hiring an Entry-Level Customer Service Representative to provide face-to-face customer support in a professional, team-oriented environment. This role is ideal for individuals who enjoy working with people in person and want to build a career in customer service, client relations, and customer experience.

    No prior experience required. We offer paid training, hands-on mentorship, and clear advancement opportunities.

    Key Responsibilities:

    • Greet and assist customers in person with a friendly and professional attitude

    • Provide accurate product or service information and answer customer questions on-site

    • Resolve customer concerns efficiently while maintaining high satisfaction standards

    • Build strong, long-term customer relationships through face-to-face interaction

    • Maintain basic records of customer interactions when required

    • Collaborate with team members to ensure smooth daily operations

    Qualifications:

    • Strong interpersonal and communication skills

    • Positive, outgoing personality with a customer-first mindset

    • Ability to thrive in a fast-paced, in-person environment

    • Strong problem-solving skills and attention to detail

    • Must be 18 years or older and authorized to work in the U.S.

    • No prior experience necessary — paid training provided

    Benefits:

    • Paid training and ongoing mentorship

    • Competitive entry-level pay plus performance-based bonuses

    • Medical and dental benefits

    • Hands-on experience in in-person customer service and client relations

    • Clear career growth and advancement opportunities

    • Supportive, team-focused workplace culture