Customer Service Representative - Entry Level

GVA Inc.

Customer Service Representative - Entry Level

Richmond, VA
Full Time
Paid
  • Responsibilities

    We are hiring an Entry-Level Customer Service Representative to provide face-to-face customer support in a professional, team-oriented environment. This role is perfect for individuals who enjoy working with people in person and want to build a career in customer service, client relations, and customer experience. No prior experience is required — we offer paid training and hands-on mentorship.

    As an in-person Customer Service Representative, you will assist customers directly, ensure a positive on-site experience, and help build long-term relationships.

    Responsibilities

    • Greet and assist customers in person with a friendly, professional attitude

    • Provide product or service information and answer customer questions on-site

    • Resolve customer concerns efficiently while maintaining high satisfaction

    • Build strong customer relationships through face-to-face interaction

    • Maintain accurate records of customer interactions when required

    • Collaborate with team members to ensure smooth daily operations

    Qualifications

    • Strong interpersonal and communication skills

    • Positive, outgoing personality and customer-first mindset

    • Ability to work in a fast-paced, in-person environment

    • Strong problem-solving skills and attention to detail

    • Must be 18+ and authorized to work in the U.S.

    • No phone calls or email support required

    • No prior experience necessary — paid training provided

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    Benefits

    • Paid training and ongoing mentorship

    • Competitive entry-level pay plus performance bonuses

    • Medical and dental benefits

    • Hands-on experience in in-person customer service and client relations

    • Clear opportunities for career growth and advancement

    • Supportive, team-focused workplace culture