Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Dental insurance

Free food & snacks

Vision insurance

Company Overview: Eureka Ergonomic is a leader in designing and manufacturing premium ergonomic office, gaming, and home furniture. We are dedicated to innovation, quality, and creating industry-leading products that enhance comfort and productivity. Our team thrives in a collaborative, fast-paced environment where creativity, curiosity, and adaptability drive success. We embrace challenges, foster continuous self-improvement, and encourage bold, forward-thinking ideas to push the boundaries of excellence.

Job Description: Eureka Ergonomic is seeking a Customer Service Representative to join our growing team. As a key point of contact for our customers, you will handle inquiries via phone and email, process requests, resolve complaints, and ensure a seamless customer experience. This role requires a friendly and composed communicator who is highly organized, tech-savvy, and thrives in a dynamic environment. If you're passionate about delivering outstanding service and solving problems with care and efficiency, we want to hear from you!

Responsibilities

Manage a high volume of inbound calls and emails with professionalism and empathy

Identify customer needs, provide timely solutions, and escalate issues as necessary

Utilize prepared scripts and company resources to maintain service consistency

Build rapport and maintain positive relationships through active listening and clear communication

Accurately document all customer interactions in CRM systems

Meet individual and team performance goals

Participate in ongoing training sessions to stay updated on product knowledge and service protocols

Provide light technical support and complete data entry tasks as needed

Qualifications

High school diploma or GED required

Previous experience in customer service or a similar role preferred

Strong computer skills and familiarity with CRM platforms (Zendesk experience is a plus)

Excellent verbal and written communication skills

Ability to remain calm, organized, and solutions-focused under pressure

Strong multitasking and time management skills

Knowledge of Google Docs, Excel, and other standard office tools

Work Schedule Monday – Friday, 8:00 AM – 4:30 PM

Compensation Pay Rate: $18 – $23 per hour (Based on experience)

Benefits

Medical, Dental, and Vision coverage offered

401(k) retirement plan

Paid Time Off (PTO) and Sick Leave

Employee Discount Program

Personality Fit

Proactive and collaborative communicator with a passion for creating positive customer experiences

Detail-oriented and organized, with a focus on clear, accurate, and helpful communication

Adaptable, curious, and calm under pressure, with a desire to learn and solve problems creatively

Strong team player with a humble attitude, positive mindset, and willingness to grow with the company