Benefits:

Competitive salary

Paid time off

Training & development

FASTSIGNS #132001 is hiring for a Customer Service Representative to join our team!

Benefits/Perks:

Competitive Pay

Paid Vacation and Holidays

Performance Bonus

Ongoing Training Opportunities

A Successful FASTSIGNS Customer Service Representative Will:

Be the first point of contact for current and prospective customers at the FASTSIGNS Center, creating a professional, energetic experience that builds trust and drives sales conversions

Engage, qualify, and follow up with inbound and outbound leads, with an expected conversion rate of approximately 30–50%, turning inquiries into paying and repeat customers

Prepare accurate estimates, present solutions confidently, implement work orders, and follow established processes to ensure timely production and delivery of finished orders

Work closely with vendors, production partners, and internal teams to coordinate materials, timelines, pricing, and quality standards

Communicate with customers through multiple channels including email, telephone, in-person interactions, and on-site visits at their place of business

Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the overall success and revenue growth of the FASTSIGNS Center

Build and maintain long-term client relationships by delivering excellent service, proactive communication, and consistent follow-through

Act as a people-person who is driven, goal-oriented, and customer-focused, with a strong desire to meet targets, solve problems, and grow accounts over time

Ideal Qualifications for FASTSIGNS Customer Service Representative:

2-3 years of retail or counter sales experience preferred

High school diploma or equivalent

Outgoing, responsive, eager to learn and has the ability to build relationships

Great listening and organization skills

Ability to sit for long periods (4 hours or more)

Ability to view a computer screen for long periods (4 hours or more)

Ability to work under pressure to output high volume, high-quality work

Ability to handle inbound and outbound calls

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.