Benefits:

Bonus based on performance

Health insurance

Paid time off

Customer Service Representative – FASTSIGNS® Kent, WA

Full-Time | Monday–Friday

FASTSIGNS® Kent is hiring a Customer Service Representative (CSR) to support business customers with signage and visual communication projects. This is a career-focused role for someone with sign experience, strong customer service skills, a positive attitude, enthusiasm, and masterful multitasking skills who thrives in a fast-paced, production-driven environment.

This is not a graphic design position.

What You’ll Do

Be the first point of contact for walk-in, phone, and email customers, always with a positive, enthusiastic approach

Prepare estimates, create work orders, and manage multiple projects simultaneously from start to finish

Use HubSpot CRM to track customer interactions, tasks, and opportunities (training provided)

Coordinate closely with production and team members to ensure accuracy, quality, and on-time delivery

Build long-term relationships with business and construction clients through proactive, friendly communication

What We’re Looking For

2–3 years of customer service, counter sales, or sign experience (preferred)

Positive attitude, enthusiasm, and a team-oriented mindset

Strong communication, organization, and attention to detail

Comfortable using technology and learning new systems quickly

Masterful multitasking skills and the ability to stay organized under pressure

Reliable, adaptable, and interested in long-term career growth

Benefits

Competitive pay

Paid Time Off (PTO)

Health & dental insurance

Performance bonuses

Ongoing training and advancement opportunities

CareerPlug Knockout Questions

The following questions help ensure strong alignment with this role and our team culture:

This is a full-time, Monday–Friday position. Does this schedule work for you long-term? ☐ Yes ☐ No

This role requires daily use of a CRM (HubSpot). Are you comfortable learning and using CRM software with provided training? ☐ Yes ☐ No

Do you have experience managing multiple customer projects, orders, or accounts at the same time? ☐ Yes ☐ No

This position is not a graphic design role. Are you comfortable focusing on customer service, project coordination, and operations? ☐ Yes ☐ No

Optional Quality Booster Question Briefly describe your experience working in a fast-paced, team-oriented, or production-driven environment.

If you’re looking for a stable, weekday role with growth potential, enjoy collaborating with a team, and bring positivity, enthusiasm, and multitasking skills, we’d love to hear from you.

👉 Apply today to join FASTSIGNS Kent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.