Benefits:

Flexible schedule

Job Summary

We are seeking a Patient Service Representative (PSR) to join our team. Under the general supervision of the Operation Manager, the PSR will be responsible for scheduling, greeting patients, activating patient files, and for providing support to clients and contractors. The PSR is responsible to complete referrals (by phone and in person, intake, collection of co-pay or payments for services at each visit and records payments. The PSR will also support clients/ office relations including serving as front desk receptionist.

Responsibilities

Checking patients in and out when they arrive for medical appointments

Answering the phone to address patient inquiries and scheduling appointments

Help in navigating company EHR to render smooth services

Documenting insurance information, personal information, payment methods and other important patient information

Collaborate with contractors, and billing department as needed

Communicating information and important details to other medical care staff

Contacting (and verifying) insurance companies regarding coverage, preapprovals, billing and other issues

Processing payments from patients and handling billing issues between patients and insurance companies

Managing various types of paperwork and other clerical duties

Qualifications

Associate degree preferred, High school diploma recommended

Previous experience as a Customer Service Representative or in a similar role is preferred (at least 1-3 years experience)

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to be flexible, and may work every other Saturday mornings

Highly organized with the ability to prioritize projects and manage time effectively