Customer Service Representative ** _
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About us

At On Time Experts, we provide top-quality plumbing, heating, and air conditioning services across the DFW area, delivering world-class customer care.

We offer a fun, upbeat work environment with music, occasional dance breaks, a complimentary coffee bar, catered lunches for hitting goals, and monthly team rallies.

We're seeking friendly, motivated team players who love helping others. If you're organized, detail-oriented, and thrive in a fast-paced setting where people come first, you'll fit right in. Join us and make a positive impact every day! **

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Schedule: _
_ ** _ ** _ Job Type: Full-time_**, IN-Office Position_**

_Rotating Shifts ( includes rotating weekends ): _

_Our Call Center is open 7 days a week, and our CSR team answers calls from 8 am to 8 pm every day.
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Rotating shifts that included nights and weekends

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Pay: **** **** **** **** **** **** **** ****$18/hour + Performance Bonus and Incentives. ** **

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Customer Service Responsibilities:

• Provide Customers with exceptional customer service on incoming calls.
• Wow Customers through exceptional service Outbound - to existing customers (no cold calling)

Customer Service Required Skills

• High school diploma or equivalent
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• MUST BE ABLE TO PASS A BACKGROUND AND DRUG SCREENING

Benefits

• Medical insurance
• Dental, life insurance
• 401k
• company uniform shirt
• 1 week of Paid vacation
• 6 Paid Holidays
• 1 Floating Holiday to use during your Birthday month

Office Address: 2914 National Ct, Garland, TX 75041