Customer Service Representative

F

Fix-It Group

Customer Service Representative

Golden, CO
Full Time
Paid
  • Responsibilities

    Fix-It 24/7 is looking for our next teammate! We are a fun-loving, goofy group that loves to have a great time while working hard to help our customers. We play games, compete in competitions for prizes, and rotate DJ responsibility for the office music. If you're looking for a place to call home where you can build a career while having fun with your team, this is the place to do it! **

    ** The Opportunity

    The Customer Service Representative serves a critical function on our team – making sure that our customers receive top-notch service. This role is responsible for answering incoming calls from customers, assessing their needs, and scheduling jobs for our customers.

    Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!

    Compensation & Benefits

    • $18/hour + Performance Bonus and Incentives. Our CSRs averaged over $28/hour in 2024!
    • Health (with a fully company-paid option), dental, vision, and life insurance
    • 401k with company match
    • 40 hours PTO + 8 hours of PTO in your birthday month + 48 hours of Sick Time
    • 6 Paid Holidays

    Responsibilities

    • Answer inbound calls from prospective and current customers
    • Schedule appointments
    • Make outbound calls to existing customers to schedule jobs
    • Dispatch on-call technicians to urgent customer needs

    Preferred Qualifications

    • Clear written and verbal communication skills
    • Strong phone contact handling skills and active listening
    • Ability to multi-task, prioritize and manage time effectively

    Requirements

    • Willing to undergo background and drug tests in accordance with state and federal law
    • High school diploma or equivalent

    **
    **

    Available Shifts:

    • 10am-7pm, Wednesday-Sunday (5/8hr shifts)
    • 10am-7pm, Sunday-Thursday (5/8hr shifts)
    • 10am-7pm, Friday-Tuesday (5/8hr shifts)
    • 10am-7pm, Saturday-Wednesday (5/8hr shifts)
    • 10am-7pm, Tuesday-Saturday (5/8hr shifts)

    Location : In-Office, 16360 Table Mountain Parkway, Golden CO 80403