Benefits:

401(k)

Employee discounts

Health insurance

Opportunity for advancement

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Strong organizational and communication skills

Basic familiarity with Shopify

Basic knowledge of Netsuite

Comfortable using AI tools and modern software

Ability to multitask in a fast-paced environment

Strong attention to detail

Reliable, proactive, and resourceful

Prior retail on line customer service experince preferred