Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Functional Transformation DME is seeking a reliable, detail-oriented Customer Service Representative to join our growing team. This is a full-time, in-office position focused on supporting patients through the intake and order process while ensuring a high level of service and compliance.

Position Overview

The Customer Service Representative plays a critical role in patient care coordination, serving as the first point of contact for incoming calls and new orders. This role supports intake, insurance verification, patient communication, and order fulfillment processes.

Key Responsibilities

Answer incoming calls and assist patients, referral sources, and providers professionally and efficiently

Perform intake processing for new DME orders

Verify patient insurance benefits and eligibility

Clearly communicate patient financial responsibility (copays, deductibles, etc.)

Coordinate and schedule order delivery and setup

Maintain accurate and compliant documentation in patient records

Collaborate with billing, clinical, and management teams to ensure timely service

Follow all company policies, HIPAA regulations, and DMEPOS compliance standards

Qualifications

Prior experience in DME, healthcare, medical office, or customer service preferred

Strong understanding of insurance verification and patient intake processes (Medicare/Medicaid knowledge a plus)

Excellent communication and phone skills

Highly organized with strong attention to detail

Ability to multitask in a fast-paced environment

Proficient with computers and EMR/billing systems

What We Offer

Stable, full-time position with growth potential

Professional and supportive team environment

Opportunity to work in a compliance-driven healthcare setting

Competitive compensation based on experience

Location

This is an in-office position (not remote)

Apply Today

If you are motivated, organized, and passionate about helping patients navigate their care, we want to hear from you.