Company Overview

Gabbi is the most accurate breast cancer risk assessment and early detection solution for women of all ages and ethnicities. Our Founder and CEO, Kaitlin Christine, launched Gabbi to save lives with prevention and early detection tools after losing her mom to late-stage breast cancer and battling breast cancer herself.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our remote team. As the first point of contact for our customers, you will provide expert support, resolve concerns, and ensure a positive experience.

Key Responsibilities

- Provide exceptional customer service via phone, email, and other channels
- Manage and resolve client inquiries and concerns in a professional and efficient manner
- Educate and empower clients with knowledge to prevent future issues
- Maintain accurate records, files, and documentation
- Collaborate with internal teams to ensure effective communication and issue resolution
- Perform other administrative tasks as needed
- Ensure compliance with HIPAA regulations regarding patient privacy and confidentiality

Requirements

- 1-2 years of experience in customer service or a related field
- Excellent written and verbal communication skills
- Flexibility to adapt to changes and maintain productivity in a dynamic work environment
- Strong problem-solving skills and attention to detail
- Proficient with computers and CRM systems (prior experience with customer service software is a plus)
- Excellent interpersonal and communication skills to interact with patients, staff, and external contacts in a professional manner

Benefits

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
- Tuition Assistance Program
- Bonus programs

Schedule

- Monday to Friday
- Full-time and part-time positions available

Pay

- $35.00 - $40.00 per hour
- Expected hours: no less than 40 per week
- Location: Remote

What We're Looking For

If you are a customer-focused and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team and contribute to the well-being of our patients.

How to Apply

To apply, please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!