We are currently looking for an outgoing, positive & upbeat Customer Service Representative to join the growing inside sales team at our Longwood headquarters. In this role, you will be the first point of contact for most clients. This is an exciting opportunity for those who enjoy helping others & offering support in a dynamic environment. If this sounds like you, we’d like you to consider joining our team.

Responsibilities:

• Serve as the first point of contact for customers via phone, email, and live chat, providing prompt and courteous assistance.
• Respond to customer inquiries, resolve issues, and address concerns in a professional and empathetic manner.
• Process orders accurately and efficiently, ensuring customer satisfaction.
• Perform a variety of administrative duties to support the sales department.
• Collaborate with cross-functional teams, including sales, purchasing, and operations, to resolve customer issues and improve processes.
• Maintain accurate records of customer interactions and transactions in CRM software.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a related field, preferably in phone sales.
• Great communication and relationship-building skills.
• Strong problem-solving abilities & attention to detail.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.

About Us:

Celebrating 50 years in business, Gallagher Promotional Products provides promotional materials and advertising specialties to businesses that include automotive dealers, schools, churches, real estate agencies, associations, marketing agencies and retail stores. Our products range from industry-specific items for the automotive industry to products like flags, balloons, banners, and signs used by any business. In addition, there are more than 600,000 advertising specialty products available that can enhance our client's brand identity.

Location: Longwood, FL
Schedule: Monday – Friday, 9:00 AM – 5:00 PM (No weekends!)
Job Type: Full-time | In-person
Compensation: $17/hour plus quarterly profit incentive
Benefits: Health, Dental & Vision Insurance, 401(k) with Match, Paid Holidays & PTO