Benefits:

401(k)

Health insurance

Paid time off

Customer Service Representative

Pay: $15.00–$20.00 per hour Location: Glenside, PA (In-Person) Schedule: Full-Time | Monday–Friday | Rotating shifts between 8:30 AM–6:00 PM (overtime as needed)

Job Description

We are seeking a Customer Service Representative to join our fast-paced team in Glenside, PA. This role supports high-volume inbound calls and emails, coordinates service requests, and handles escalated customer concerns with a strong focus on de-escalation and resolution.

The ideal candidate is calm under pressure, confident in difficult conversations, and skilled at turning frustrated customers into satisfied ones.

Responsibilities

Handle high-volume inbound calls and emails professionally

Schedule appliance repairs, deliveries, and installations

De-escalate escalated customer issues using empathy and problem-solving

Resolve complaints, service disruptions, and time-sensitive issues

Communicate clearly with customers and set realistic expectations

Collaborate with internal teams to resolve complex cases

Document cases and resolutions accurately

Identify recurring issues and suggest process improvements

Qualifications

1–3 years of customer service or call center experience

Strong de-escalation and conflict-resolution skills

Excellent verbal and written communication

Ability to multitask in a fast-paced environment

Comfortable navigating multiple systems; typing 60+ WPM

Strong organizational and time-management skills

Dependable, professional, and customer-focused

Willingness to work occasional overtime

Benefits

401(k) with matching

Health, dental, and vision insurance

Paid time off

On-the-job training

Opportunities for growth

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.