Benefits:

Bonus based on performance

Flexible schedule

Opportunity for advancement

Job Summary:

Gold Shield Services is looking for a professional, motivated Client Service Representative to join our growing team!

In this role, you’ll be the voice of our company—answering calls, following up with clients, sharing promotions, and managing information through our CRM system (ServiceTitan).

We offer a hybrid schedule (remote with one flexible in-office day per week) and bonus opportunities based on performance!

Responsibilities:

Answer incoming client calls with professionalism and care

Make happy calls and follow-up calls to existing clients

Reach out to clients with new promotions, offers, and service agreement renewals

Accurately log all interactions and updates in our CRM system (ServiceTitan)

Prepare and send a daily end-of-day report summarizing all activity and key client updates

Support the operations team with scheduling, notes, and client follow-ups

Be part of a positive, high-performing team that delivers excellence

Requirements:

Strong communication and organizational skills

Comfortable making outbound calls to current clients

Basic computer and CRM experience (ServiceTitan experience is a plus!)

Reliable, self-driven, and detail-oriented

Willingness to be in-office one day per week (more during the first week of onboarding)

Must be located within driving distance of Elgin, IL

What We Offer:

Competitive hourly rate + bonus opportunities

Hybrid schedule (remote with flexible in-office days)

Professional, supportive team environment

Potential for career growth and a full-time manager position

Schedule:

Monday–Friday

Hybrid: Mostly remote + 1 in-office day per week

Office located in Elgin, IL

If you’re passionate about client care, personal growth, and being part of a winning team, we want to hear from you!

Flexible work from home options available.