Benefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
About the Role
We’re hiring a Customer Service Representative to handle inbound calls, schedule jobs, and follow up with customers for our home repair and remodeling business.
This is a fast-paced, customer-facing role that combines service, coordination, and light sales follow-up. You will be the first point of contact for customers and play a key role in keeping jobs moving.
What You’ll Do
Answer inbound calls from customers requesting home repair services
Schedule on-site estimates and service appointments
Make outbound follow-up calls on quotes and open jobs
Communicate with customers and technicians to keep schedules on track
Enter and manage job details in our system
Greet customers in-office when needed
What We’re Looking For
Strong communication skills (phone + in-person)
Comfortable making outbound follow-up calls
Organized and able to manage multiple tasks at once
Basic computer skills (CRM/scheduling software experience is a plus)
Reliable, consistent, and customer-focused
No experience necessary - we will train you and you will have your own coach
Compensation & Benefits
$20–$23/hour based on experience
Quarterly performance bonus
Paid vacation (accrual begins after 90 days)
Additional paid time off
Training and ongoing support
Work Environment
Small team, fast-paced office
High call volume at times
Team-focused environment with clear expectations
Who This Role Fits Best
This role is a good fit if you:
Like talking to people and solving problems
Stay organized under pressure
Don’t mind making follow-up calls
Want a stable, long-term position with growth potential
About Us
Handyman Connection of Matthews provides professional home repair and remodeling services. We work with skilled technicians and focus on delivering a strong customer experience from first call to job completion.
Apply today if you’re looking for a steady, team-oriented role where your communication and organization skills matter.