Customer Service Representative

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Home Genius Exteriors

Customer Service Representative

Columbus, OH
Full Time
Paid
  • Responsibilities

    About the Role:

    We're hiring a Call Center Representative to join our Columbus-based team. You'll engage with homeowners who've expressed interest in our remodeling services— via phone and text —to schedule in-home sales appointments. This is a hybrid communication role focused on outbound/inbound appointment setting, not cold calling.

    It's fast-paced, performance-driven, and a great fit for someone who thrives on hitting goals and delivering a polished first impression.

    What You'll Do:

    • Make outbound calls and respond to inbound leads to schedule in-home appointments
    • Communicate through both phone and text platforms using our CRM
    • Use call scripts and templates to handle objections and guide conversations
    • Confirm lead information, schedule appointments, and ensure proper internal handoff
    • Track appointment setting metrics and strive for top-tier performance
    • Work closely with our sales and marketing teams to ensure a smooth lead flow

    What We're Looking For:

    • Strong phone presence and clear verbal communication
    • Comfort with both call handling and high-volume texting workflows
    • CRM or lead management system experience preferred
    • Goal-driven, competitive, and coachable
    • Reliable, detail-oriented, and able to multitask in a busy office
    • Previous experience in appointment setting, call center, or inside sales is a strong plus

    Compensation:

    • $17.50/hour base pay
    • Weekly bonuses based on confirmed appointment volume
    • Top performers regularly earn $1,000–$1,500/week total compensation

    Benefits (for full-time employees):

    • Health, Dental, and Vision Insurance
    • Paid Time Off and Company Holidays
    • Weekly Pay
    • Eligible for full benefits after 30 days of full-time employment

    About Us:

    Home Genius Exteriors has grown from $3M to over $200M in five years, with plans to expand nationally by 2030. We're one of the fastest-growing home remodeling companies in the country, powered by a culture of performance, growth, and innovation.

    If you're ready to grow your income and your career in a modern, high-energy call center—apply today.