POSITION: Customer Service Representative

LOCATION: Hudson, New York

WORK TYPE: On-Site

YEARS OF EXPERIENCE: Previous Customer Service Experience Preferred

SALARY: From $20.00 per hour

JOB TYPE: Full-Time

POSITION OVERVIEW

The Customer Service Representative is responsible for providing exceptional customer support by managing customer accounts, processing orders, preparing quotations, resolving customer inquiries, and ensuring timely communication with customers. This role serves as a key liaison between customers and internal departments while maintaining accurate records and supporting sales operations.

MEASURES OF SUCCESS / KEY RESPONSIBILITIES

Open and update customer accounts by maintaining accurate customer information.

Respond to customer inquiries and provide product quotations and technical information.

Process customer orders, order changes, and contract reviews.

Resolve customer complaints by identifying issues and providing appropriate solutions.

Coordinate sample requests, order status updates, and expedited shipments.

Maintain accurate documentation and customer records.

Communicate effectively with internal departments to ensure customer satisfaction.

Perform data entry and maintain order accuracy.

Travel occasionally as required.

Perform additional duties as assigned.

QUALIFICATIONS / IDEAL CANDIDATE ATTRIBUTES

High School Diploma or equivalent required.

Previous customer service experience preferred.

Strong customer service and relationship-building skills.

Excellent verbal and written communication skills.

Strong problem-solving and organizational abilities.

Ability to multitask in a fast-paced environment.

Detail-oriented with a quality-focused mindset.

Ability to work independently and as part of a team.

TECHNICAL SKILLS (if applicable)

Customer Service & Account Management

Product Quotations & Order Processing

Contract Review

Data Entry & Documentation

Microsoft Office (Word, Outlook, Excel)

General Office Equipment

Email & Communication Systems

Internal ERP/Business Software (Training Provided)

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

Competitive Hourly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Optional Voluntary Life Insurance

401(k) with Company Match

Hands-on Training & Career Growth Opportunities

WORK ENVIRONMENT

On-site office environment within a manufacturing facility.

Frequent interaction with customers, sales, and production teams.

Fast-paced environment requiring strong multitasking and communication skills.

Light physical activity with occasional lifting of up to 20 lbs.

ADDITIONAL INFORMATION

Equal Opportunity Employer.

Training provided on internal software systems, product lines, contract review, purchasing processes, and plastic product attributes.

Opportunity to build a long-term career in customer service within a manufacturing environment.