Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Are you passionate about delivering exceptional customer service and thrive in a fastpaced environment? Do you enjoy helping people and being a critical part of a hardworking, customer-focused team? If so, Hughes Mechanical, a trusted leader in HVAC and Plumbing services, is looking for YOU to join our team as a Customer Service Representative (CSR)!

As a CSR at Hughes Mechanical, you’ll be the first point of contact for our customers, ensuring their HVAC and Plumbing needs are met with care, professionalism, and efficiency. Your role includes: • Answering customer inquiries via phone, email, and online chat with a friendly and helpful attitude. • Scheduling service appointments and dispatching technicians e􀆯iciently. • Resolving customer concerns and providing timely follow-ups. • Managing customer accounts, records, and service requests in our system. • Supporting the team with administrative tasks to ensure smooth operations.

We’re seeking someone who: • Has excellent communication and interpersonal skills. • Is highly organized, detail-oriented, and capable of multitasking. • Thrives in a team environment, but can also work independently. • Is comfortable using Customer Management Software (training provided). • Proficient with Service Titan is a plus! • Prior experience in customer service (preferably in HVAC, plumbing, or similar industries) is a plus!

Why Work With Us? At Hughes Mechanical, we believe in taking care of our team as well as taking care of our customers. Here’s what you can expect: • Competitive pay based on experience. • Competitive benefits package. • Paid training and opportunities for career growth. • A supportive and collaborative work environment. • Recognition programs to celebrate your achievements. • Be part of a company that values integrity, respect, and quality service.