Job Title: Customer Service Representative II (Bilingual – English/Spanish)

Company: Norbeck Technologies, Inc.

Work Location: Pueblo Distribution Center, 31451 United Avenue, Pueblo, CO 81001 (On-site)

Job Type: Full-Time

Shift: Monday – Friday, 6:30 AM – 3:00 PM

Security Clearance: Public Trust / Background Check required

About the Role

Norbeck Technologies is seeking a bilingual Customer Service Representative II to support federal distribution and fulfillment operations at the U.S. Government Publishing Office (GPO) Pueblo Distribution Center in Pueblo, CO. You will serve as a primary contact providing professional customer support to English and Spanish-speaking callers and correspondents.

Key Responsibilities

Deliver professional customer support via phone, email, and written correspondence.

Answer inbound inquiries, clarify customer needs, research issues, and resolve complaints.

Perform accurate data entry, mail processing, reporting, and database updates.

Import order files and assist with website content updates as directed.

Troubleshoot complex matters and escalate to supervisory staff when necessary.

Qualifications & Requirements

Language: Fluent in spoken and written English and Spanish (Required).

Experience: Minimum 1 year of customer service or call center experience.

Education: High School Diploma or GED equivalent.

Technical Skills: Strong proficiency in Microsoft Office, with emphasis on Excel.

Must pass a federal background check/investigation and drug screening.