Customer Service Representative III

Galveston County Health District is seeking a detail-oriented and customer-focused Customer Service Representative III to join our Community Health Services team. In this role, you will ensure timely follow-up on positive chlamydia and gonorrhea cases, assign field records, document sex partner elicitation/notification in the THISIS system, and provide provider education for Galveston, Brazoria, and Chambers counties.

Why Join Us?

We don't just offer a job - we offer a career with fantastic benefits , including:
✅ Amazing retirement package to secure your future
✅ Affordable medical insurance to keep you and your family covered
✅ Generous paid time off so you can recharge
✅ FREE life insurance & long-term disability for peace of mind
✅ FREE parking - because the little things matter too!

What You'll Do:
• Assign and track field records for Disease Intervention Specialists (DIS), prioritizing follow-up for women who are pregnant or of childbearing age
• Follow up on all positive chlamydia and gonorrhea cases to ensure proper treatment is received
• Enter and maintain accurate case information in the THISIS system for Gonorrhea and Chlamydia cases
• Conduct provider education and maintain relationships with physicians, medical facilities, and laboratories
• Perform data entry and clerical duties in THISIS for Gonorrhea, Chlamydia, and Syphilis cases
• Review medical records to confirm testing, treatment, and demographics; complete required forms on time
• Respond to out-of-jurisdiction (OOJ) requests in a timely manner
• Download and disseminate laboratory reports and review methods of communication for reportable conditions
• Assist with venipuncture at community events as needed
• Follow Standing Delegation Orders (SDOs) issued by the local health authority, including sex-partner elicitation, notification, and expedited partner therapy
• Prepare weekly, monthly, and annual reports for HIV/STD program accountability and quality assurance
• Perform routine office tasks: typing, filing, faxing, printing, mailing, and data entry
• Perform other duties as assigned by the supervisor

What We're Looking For:
• Graduation from an accredited high school or equivalent
• 1+ years of related experience in the Community Health Field (community service aide, community worker, or community outreach) – OR – 15 hours of accredited college coursework may be substituted for experience (must provide transcript)
• Must be able to pass the FSTDI class within six (6) months of employment
• Knowledge of sexually transmitted diseases and HIV/AIDS infection preferred
• Ability to communicate effectively at different levels and maintain confidential information
• Bilingual in Spanish preferred
• Phlebotomy technician experience helpful
• Ability for spur-of-the-moment transportation without relying on organization vehicles
• Valid Texas driver's license or ability to obtain one; Department of Motor Vehicle check may be required
• Strong customer service orientation
• Excellent written and verbal communication skills
• Excellent computer skills, including Microsoft Office
• Willingness to work evenings and weekends as needed
• Must comply with GCHD Immunization Policy and ICS training requirements
• Must pass a criminal background check and drug/alcohol screening

Equivalent education and experience may be considered

Application Deadline: Open Until Filled
No phone calls, please
ADA / EEO / DFWP

Our Mission: Protecting and Promoting the One Health of Galveston County