Benefits:

Competitive salary

Flexible schedule

Training & development

Benefits/Perks

Competitive Compensation

Flexible Schedule

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, communication savvy, and is able to remain calm under pressure.

Responsibilities

Identify the customer’s problem quickly, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Excellent communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively