At Image360 Katy, we’re on the lookout for a passionate Customer Service Representative to join our dynamic team. You'll be the friendly face and voice that ensures clients feel valued and heard. In this role, you’ll engage directly with customers to provide solutions and insights into our high-quality visual products. We believe in empowering our team with the tools and training to grow, so you'll have access to ongoing development opportunities. Our collaborative environment means you’ll be working alongside creative minds, all united under our commitment to excellence, integrity, and customer focus. Let's build something great together and make every interaction a positive one. Join us in shaping a workplace where innovation thrives, and every team member is a valued contributor. Our ideal candidate will display these attributes: • Detail-oriented problem solvers • Friendly, warm & approachable • Service-oriented with a support mindset • Great communicator • Have high emotional control • Prefers a more stable, repetitive work environment Responsibilities: What You’ll Do We’re looking for someone who thrives in a structured, customer-focused environment: • Detail-oriented with strong problem-solving instincts • Friendly, warm, and naturally approachable • Service-minded—you enjoy helping people and making things easier for them • Clear and confident communicator (written and verbal) • Calm under pressure with strong emotional control • Enjoys a steady, organized, and repeatable workflow Administrative Support You’ll help keep the office running smoothly and efficiently: • Enter and manage project details in CRM and project management systems • Coordinate inbound and outbound shipments and deliveries • Assist with daily office operations (scanning, printing, filing, organization) • Maintain a professional, clean, and client-ready front office Design & Project Coordination You’ll be the connector between ideas and execution: • Collaborate with design team to ensure files align with client expectations • Review and distribute design drafts for approvals and quoting • Keep communication flowing between Sales, Design, Production, Admin, and Billing Shop & Team Support We’re a team-first environment, and everyone helps where needed: • Assist with light production tasks as needed • Help maintain a clean, organized, and efficient shop • Contribute to a respectful, positive workplace culture Growth Opportunities For the right candidate, this role can grow far beyond day-to-day coordination: • Get involved in marketing tools and signage product strategy • Support business development and brand growth initiatives • Assist with digital and traditional marketing campaigns • Contribute to lead generation efforts (email outreach, campaigns) • Work with marketing partners to improve online visibility • Help track and drive marketing goals aligned with company growth Why This Role is Different This isn’t just an admin job—it’s a key role in how our business operates and grows. • You’ll be the bridge between clients, our team, and the success of every project we deliver. Qualifications: Core Competencies • Strong organizational skills with a sharp attention to detail • Comfortable working in a fast-paced, dynamic environment • Confident communicator across in-person, phone, and digital channels • Customer-focused mindset with a passion for delivering great service • Fluent in English (Spanish is a plus and highly valued) • Familiarity with basic graphic design concepts or tools is a plus • Ability to manage multiple priorities and adapt quickly as needs shift Preferred Qualifications • Experience in signage, print, marketing, or a related industry • Familiarity with project management processes or workflow coordination Compensation: $16 - $18 hourly

• What You’ll DoWe’re looking for someone who thrives in a structured, customer-focused environment: • Detail-oriented with strong problem-solving instincts • Friendly, warm, and naturally approachable • Service-minded—you enjoy helping people and making things easier for them • Clear and confident communicator (written and verbal) • Calm under pressure with strong emotional control • Enjoys a steady, organized, and repeatable workflowAdministrative SupportYou’ll help keep the office running smoothly and efficiently: • Enter and manage project details in CRM and project management systems • Coordinate inbound and outbound shipments and deliveries • Assist with daily office operations (scanning, printing, filing, organization) • Maintain a professional, clean, and client-ready front officeDesign & Project CoordinationYou’ll be the connector between ideas and execution: • Collaborate with design team to ensure files align with client expectations • Review and distribute design drafts for approvals and quoting • Keep communication flowing between Sales, Design, Production, Admin, and BillingShop & Team SupportWe’re a team-first environment, and everyone helps where needed: • Assist with light production tasks as needed • Help maintain a clean, organized, and efficient shop • Contribute to a respectful, positive workplace cultureGrowth OpportunitiesFor the right candidate, this role can grow far beyond day-to-day coordination: • Get involved in marketing tools and signage product strategy • Support business development and brand growth initiatives • Assist with digital and traditional marketing campaigns • Contribute to lead generation efforts (email outreach, campaigns) • Work with marketing partners to improve online visibility • Help track and drive marketing goals aligned with company growthWhy This Role is DifferentThis isn’t just an admin job—it’s a key role in how our business operates and grows. • You’ll be the bridge between clients, our team, and the success of every project we deliver.