Customer Service Representative/Administrative duties Responsible for delivering exceptional customer service through inbound and outbound communication, supporting clients, and accurately documenting project details while coordinating orders for the production team. Directs customers to sales representatives when needed and follows up on ongoing marketing initiatives. Manages lead tracking and distribution among sales team members, while also overseeing the company’s social media presence on platforms such as Facebook, Instagram, and LinkedIn. Increases revenue through front counter sales, account management, and database marketing, consistently ensuring an outstanding customer experience. Maintains effective client communication to identify needs, present tailored solutions, and guide the sales process to completion. Additionally, supports the owner with administrative tasks, including marketing and general office operations. Responsibilities: • Greets walk-in clients, identifies and assists with needs and/or orders • Answers phone calls, identifies client’s needs, provides solutions to assist with questions and/or order needs • Serves as a primary contact for clients and a liaison between sales, production and clients • Manages walk-in traffic, incoming calls and emails, communications and takes appropriate actions • Prepares Estimates and Quotes • Accurately enters client’s project/order into system • Tracks and assigns leads to sales team members • Maintains and updates customer database, orders, projects and contact information • Places phone calls and/or emails to follow up on estimates • Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, social media • Creates informative social media messages, manages posts, updates, and engagement on relevant sites • Works independently while serving as a support to the team • Updates client records and purchasing history, maintains records with accurate and updated information • Understand products, services, procedures within organization • Package and process shipping of outgoing orders • Emails invoices as orders are completed and client statements at the beginning of each month • Maintains employee engagement programs and assists in coordinating events and staff meals • Provides general administrative support for the Center Qualifications: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 3-5 years business-to-business sales support and/or customer service experience • Proficient in MS Office Suite, social media • Knowledge of sign industry substrates, media, products • Excellent time management, project management for multiple projects, deadlines and orders • Design background and efficiency in Adobe Illustrator, InDesign and Photoshop a plus but not required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or three years related experience in customer service, print sales/service and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, communicate and comprehend simple and complex instructions, orders, abstract requests in verbal and written format. Ability to professionally write and verbally communicate, effectively present information one-on-one, to a small group, with customers, coworkers, and supervisors. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide using whole numbers and common fractions and percentages. Ability to compute rate, percent and review and understand numbers, estimates, P.O.s, receivables and other data as it pertains to record-keeping, collections and the profitability of the company. REASONING ABILITY Ability to apply common sense understanding to provide written and oral instructions. Ability to review situations with multiple variables, identify facts, and solve problems. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands, fingers and wrists including writing, and daily work on computers and other equipment; reach with hands and arms; talk and hear. The employee is regularly required to sit, kneel and/or crouch. The employee must regularly lift/move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Compensation: $20 - $22 hourly

• Greets walk-in clients, identifies and assists with needs and/or orders • Answers phone calls, identifies client’s needs, provides solutions to assist with questions and/or order needs • Serves as a primary contact for clients and a liaison between sales, production and clients • Manages walk-in traffic, incoming calls and emails, communications and takes appropriate actions • Prepares Estimates and Quotes • Accurately enters client’s project/order into system • Tracks and assigns leads to sales team members • Maintains and updates customer database, orders, projects and contact information • Places phone calls and/or emails to follow up on estimates • Manages lead sources, including internal sources and external programs; surveys, marketing campaigns, websites, social media • Creates informative social media messages, manages posts, updates, and engagement on relevant sites • Works independently while serving as a support to the team • Updates client records and purchasing history, maintains records with accurate and updated information • Understand products, services, procedures within organization • Package and process shipping of outgoing orders • Emails invoices as orders are completed and client statements at the beginning of each month • Maintains employee engagement programs and assists in coordinating events and staff meals • Provides general administrative support for the Center