Customer Service Representatives supporting the Veterans Evaluation Services (VES) Contact Center, make an impact everyday by screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

This position is temporarily remote due to Covid-19, however, you must be able andwilling to work on site in our Houston, TX locationwhen needs arise.

• Properly authenticate each caller before verifying or releasing any information
• Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams
• Verify and modify personal information
• Obtain scheduling availability and traveling availability of Veterans
• Confirm or reschedule appointments
• Properly modify changes and document information in OMS
• Forward calls to staff members in other departments
• Notify providers of cancellations for appointments scheduled within 72 hours from time of call
• Submit templates and other requests to various individuals and departments within the Agency
• Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company
• Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.

EDUCATION AND EXPERIENCE REQUIREMENTS

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees
• Receive/submit power of attorney forms to diagnostics
• Maintain a low call time of 5 minutes or less per call
• Maintain all emails and respond efficiently
• Respond efficiently to web contacts sent by veterans

REQUIREMENTS:

• High School Diploma or GED equivalent required; some College preferred
• Customer service experience
• Knowledge of VA C&P exams preferred
• Ability to work in a fast-paced environment and multitask efficiently
• Ability to solve problems
• Ability to utilize Microsoft Outlook / Word /Excel programs
• Ability to maintain a positive and professional attitude
• Verbal, communication, and customer service skills
• Ability to maintain high level of confidentiality and sensitivity to personal and medical information.

HOME OFFICE REQUIREMENTS:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Hardwired internet (ethernet) connection
• Private work area and adequate power source

About Veterans Evaluation Services - Now Part of Maximus

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With approximately 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with Maximus through one of our dynamic customer service centers.

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.