Benefits:

401(k) matching

Opportunity for advancement

Paid time off

Responsibilities

Respond to customer inquiries via phone, email, chat, or social media

Provide accurate information about products, services, and policies

Resolve customer issues efficiently with a positive attitude

Document customer interactions in our CRM system

Collaborate with internal teams to troubleshoot and escalate issues

Maintain a high level of professionalism and customer satisfaction

Requirements

Strong communication and problem-solving skills

Phone etiquette

Comfortable using computers, CRM software, and multitasking

Prior customer service experience is a plus but not required

Ability to remain calm and empathetic in challenging situations

Reliable, punctual, and able to work in a fast-paced environment