Endot Industries, part of Infra Pipe Solutions Ltd., has over 50 years of experience manufacturing high-quality pipe products for water, wastewater, gas, and conduit applications across North America. We are a stable, supportive organization that values safety, teamwork, and career development.
We are looking for a Customer Service Representative to join our Rockaway, NJ team. This position is responsible for delivering high-quality customer service by processing purchase orders, preparing quotes, and providing product and order-related support. This role requires a strong understanding of company products, accurate data entry, and effective communication with internal and external stakeholders to ensure customer satisfaction and timely fulfillment. **
**
If you enjoy supporting customers, managing orders efficiently, and working in a collaborative environment, we'd love to meet you.
* Maintain a strong understanding of the company's product lines and quality documentation.
* Accurately process customer purchase orders and maintain related records.
* Prepare and issue price quotes for customers in a timely manner.
* Provide responsive and professional support to customers regarding pricing, orders, shipments, returns, and product inquiries.
* Coordinate effectively with sales, production, and shipping teams to ensure accurate and timely order fulfillment.
* Process customer returns and credit applications in accordance with company procedures.
* Handle customer complaints with professionalism and work toward positive resolution.
* Provide feedback to management regarding recurring service issues or customer concerns.
* Reconcile freight invoices accurately.
* Enter and maintain customer and order information in the ERP system.
* Organize and prioritize daily workload to meet deadlines.
* Support general office and administrative functions as assigned.
* Collaborate with team members while maintaining flexibility to handle varied tasks as needed.
What You Bring
Education & Experience
* High school diploma or GED required.
* Previous experience in customer service, data entry, or inside sales preferred.
Skills & Competencies
* Excellent customer service and communication skills.
* Strong data entry accuracy and proficiency in Microsoft Excel.
* Experience with ERP systems (IQMS experience is an asset).
* Proven ability to manage multiple priorities and meet deadlines.
* Strong organizational skills and attention to detail.
* Ability to work both independently and collaboratively within a team.
* Proficiency in Microsoft Office applications and Microsoft Teams.
* Positive, professional attitude with commitment to company values and exceptional service delivery.
Competitive salary based on experience.
Strong safety programs and a stable work environment.
Opportunities for career growth within our organization.
Health, dental, vision, and supplemental insurance options.
401(k) with company match.
Paid vacation and PTO.
Ongoing training and support.