Benefits:
Health insurance
Paid time off
Vision insurance
Wellness resources
401(k) matching
Competitive salary
Dental insurance
Company Description
TARGETTI USA represents the quality, craftsmanship, and excellence of the TARGETTI GROUP in the North American market. As a respected manufacturer of sophisticated architectural lighting solutions, the company offers a broad range of indoor and outdoor products designed for diverse architectural applications.
Applicants can expect to join a company focused on high-performance, design-driven lighting solutions with strong support across the U.S. through an established sales representative network.
Role Description
The Customer Service/Inside Sales Support role is a full-time position based in Costa Mesa, CA. The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process. This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.
Main Position Responsibilities
Territory & Customer Support: Provide responsive support to customers and sales representatives while coordinating territory-related activities.
Order Management & Processing: Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams.
Quoting & Project Take-Offs: Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat.
System & Inbox Management: Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation.
Qualifications
3+ years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
Prefer experience with SAP, Dynamics, Adobe and Bluebeam Revu
Strong MS Office skills (Excel, Outlook, Word).
Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams
Bachelor’s degree in business or a related field is a plus
Compensation
Compensation will be commensurate with the candidate’s experience and education
Health Insurance: Employee HMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
Dental Insurance: Employee DHMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
Vision Insurance: 100% paid by Targetti
Life Insurance (paid by Targetti) with option to purchase additional coverage
Additional Health Resources through United Healthcare (fees may apply)
Flexible Spending Account (FSA) option for healthcare and dependent care expenses
401(k) Profit Sharing Plan with match
Time Off Benefits
Professional Development
Additional Information
Must have legal authorization to work in the United States at the time of application
Employment with Targetti USA, Inc. is contingent upon the successful completion of a background check
Targetti USA, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.