We're looking for someone passionate about providing excellent customer service to clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now! Responsibilities: • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available • Demonstrate accuracy in processing client policy modifications based on the data given • Follow-up on client interactions in a thorough manner to ensure customer satisfaction • If not licensed in P&C, it would be a goal for you to get licensed in the first few months of employment Qualifications: • You must have previous customer service experience for this position • Excellent active listening, interpersonal, and communication skills • A general understanding of insurance policies and schedules is preferred • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems • High school diploma or GED equivalent needed Compensation: $35,000 - $100,000 + commission DOE

• If not licensed in P&C, it would be a goal for you to get licensed in the first few months of employment